My Perfect Pool – Returns & Warranty

Consumer guarantees apply under the Australian Consumer Law. Nothing in our Terms and Conditions or in our warranty policies excludes the application of those guarantees.

Exclusive 90 Day “Warmer Pool” Guarantee

We guarantee that this pool cover will enable you to swim longer and enjoy your pool more. In short, we GUARANTEE WARMER WATER after fitting our cover. No other company in Australia will guarantee this!

If it doesn’t warm your water, or for ANY reason you are not FULLY SATISFIED, we do not want you to keep it.  We will pick up the product at our expense, and refund you in full, if notified within 90 days of purchase.

That’s right, if you don’t get warmer water, we’ll give you back EVERY cent you paid, including the shipping. The risk is entirely ours.

To return the product, please contact us for a returns number(RMA).

Returns & Warranty Claims

The period of the warranty and some specific terms that apply to that product are stated in the product description. Unless stated on the product description page, the terms below are in addition to any terms stated on the product description page.

Please contact us for a returns number (RMA) before returning any product.
Warranty conditions are as follows:

  • All parts and labour are covered under warranty
  • Warranty does not cover items/parts damaged by neglect or misuse, collision/accidents(like tree branches falling), improper pool chlorine levels
  • We may require images of the defect or the faulty part/item returned to us for inspection/repair.
  • Returns are at your expense– unless otherwise stated. e.g. For our “90 Day Money Back Guarantee” we’ll pay the return shipping.
  • The warranty starts from the date the item was received. The date of receipt is as determined by us.
  • All warranty/return/damaged claims are solely at our discretion however, this does not exclude   any conditions or guarantees as required under Australian Consumer Law.

Contact us for a returns number (RMA).

I haven’t Received My Item

If your item has not been received within 14 calendar days of dispatch contact us.

We will investigate and try to locate the item. If we’re still unable to locate the item, after 30 calendar days from dispatch,  we will send a replacement item.

If a Proof of Delivery(POD) form/scan has bee issued from the freight carrier, non-receipt claims will not be accepted.

Replacement Items

If we organise a replacement for any of the above reasons, it will be the same item, if the item is not available, a model of similar specifications and value will be supplied. The item will be shipped to you at our expense.

Did we Answer Your Question?

If we didn’t answer your question, please contact us for more information about our policies.